It is essential to update the Sharp TV firmware and maintain it for better performance. If you miss the update, you can still manually update it somehow. It will help you experience the latest features and bug fixes and improve the stability of the device. Sounds great, right? However, occasionally, it refuses or encounters software update problems on Sharp TV due to these reasons.
- Slower internet speed
- Low internal storage space
- Corrupted cached data
- VPN connection
- Power fluctuations
Foremost, all of us attempt basic troubleshooting methods to resolve the issue. However, sometimes, these efforts fail. That is why we have compiled a list of the best solutions to address software update problems on Sharp TV. Refer to this article to resolve the issue, moving from basic techniques to advanced ones on your Sharp TV.
Solutions to Fix Software Update Problems on Sharp TV
No matter the reason, you can rely on the following solutions to resolve the software update problems on your Sharp TV.
Restart the Router/Modem
When your TV receives a slow, fluctuating, or improper internet connection, it affects the updating process. This might lead to issues such as errors during updates, extended update times, and the need to restart the update from the beginning. To rectify this issue, reboot your router or modem.
- Disconnect the Sharp TV from the Wi-Fi network. Wait a while and connect your Sharp TV to WiFi again.
- Run the speed of your network to ensure it meets your device’s requirements. If it falls short, upgrade your plan to the necessary speed.
- Try to connect your TV using the Ethernet cable for better speed of the network.
Power Cycle the Sharp TV
If the problem is caused by a minor bug or temporary glitches, power cycling your Sharp TV will resolve the issues. Power cycling is common for all Sharp TVs.
1. Cut off the power supply to the TV by detaching the power cord from the socket.
2. Locate the Power button on the TV and hold it for 20 seconds to drain out the remaining power.
3. Stay for a few minutes and attach the cable to the power outlet.
4. Now, power on your Sharp TV and try to update the Software.
If the problem remains the same, follow the next method to rectify it.
Reboot Sharp TV
When power cycling hasn’t worked, try restarting your Sharp TV. You can perform a restart with or without a remote. If you have a Sharp Android TV, long press the Power button on the remote and tap Restart to begin the process. For Google TV, you can restart it by navigating to Settings → System → System Settings → Restart → Restart.
For Sharp TVs powered by Roku OS, go to Settings → System → Power → System Restart → Restart → Tap OK. If you use Sharp Aquos TV, you can turn off the device. Keep it free for a few minutes, and turn on the TV to reboot it.
Update Sharp TV Manually
Sometimes, your Sharp TV fails to auto-update. In such cases, you can manually update your TV software. Update your TV according to your model using the options below.
- Sharp Android OS: Go to Settings → Device Preferences → Select About → Click on System Update → Proceed with the prompts.
- Sharp Google OS: Settings tab → System section → About option → System Update → Network Update → Select Download.
- Sharp Roku OS: Move on to the Settings section → Tap on System → Select Check Now → Check for the update → Initiate the update automatically.
- Sharp Aquos OS: Click the Menu icon on the TV remote → Settings options → Select Setup → Choose Software Update → Download.
Disable VPN on Sharp TV
The enabled VPN service can slow down download speeds, and, in some cases, it may prevent TV updates. If you encounter a connectivity issue, search for VPN activation and turn it off. Disabling the VPN cuts off data obtaining, thereby increasing internet connection speed. Verify whether your TV updates properly; if not, proceed to the next technique to rectify the issue.
Clear Cache on Sharp TV
The main reason the TV does not update is the insufficient storage space on the system. To facilitate smooth updates, you should clear the Sharp TV cache, which will release more space.
1. Use your TV remote to power on the Sharp TV and move on to the Home Screen.
2. Go to Settings and select the Device Preferences.
3. Choose the Storage section and tap on the Internal Shared Storage.
4. Select the app and tap Clear Cache.
5. Hit the OK prompt to delete the cache from your TV.
After clearing the cached files, check whether you can perform a software update on your Sharp TV. If it doesn’t work, try the next method.
Uninstall Sharp TV Apps
Besides clearing the app’s cache individually, you can delete Sharp TV apps that you don’t use. There is a chance that the app you have installed might be corrupted and create problems while updating the firmware. Removing the installed applications will release storage memory and fix those issues. Later, check whether you can update the TV software without problems.
Alternative Way to Update Sharp TV
If you can’t update the Sharp TV from the Settings menu, it is not a problem. Alternatively, you can update your TV using a USB drive.
1. Visit the Sharp TV website on your smartphone or PC browser.
2. Provide the required details such as Country, Language, Product name, etc.
3. Select the Next button to proceed further.
4. Download the software to your device in the ZIP format.
5. From your device, transmit the file to the USB drive and connect the drive to your Sharp TV.
6. Set up your Sharp TV and navigate to the Settings menu.
7. Locate the Software Update (USB) and complete the prompts.
8. Search for your USB drive and press the Enter button twice to initiate the updating.
9. It will display the process on the TV, and again, press the Enter button after updating the TV.
Note: Don’t modify the downloaded file, and make sure to eject or inject the USB drive carefully on the device.
If your TV doesn’t support updating using a USB drive, don’t fret. Try resetting the Sharp TV to its original settings.
Reset Sharp TV to Factory Defaults
As a last hope, you can factory reset the Sharp Smart TV to its defaults. Remember that this process will delete all your data, including downloaded files, search history, and more. The process is different for each Sharp TV model.
- Sharp Android TV: Visit Settings → Device Preferences → Reset → Erase Everything.
- Sharp Google TV: Go to Settings → System → About → Reset → Factory Reset.
- Sharp Roku TV: Navigate to Settings → System → Advanced System Settings → Factory Reset → Factory Reset Everything.
- Sharp Aquos TV: Open Settings → Setup → Reset TV → Enter Password → Yes.
Reach Out to Sharp TV Help Center
Sometimes, these troubleshooting methods may fail to resolve the issue. So, don’t hesitate to contact Sharp TV customer service if the problem persists. You may contact them through the different platforms and are provided below.
| Call Support | 1-888-935-8880 |
| Mail Support | [email protected] |
| Customer Support | https://www.sharpusa.com/support |
| Social Media Platform | https://www.facebook.com/SharpAQUOS |
Frequently Asked Questions
What should I do if the firmware update file can’t be recognized by Sharp TV via USB?
Before copying a firmware file on a USB drive, you should change its USB format so that your Sharp TV can read it. Then, connect the USB drive to a Sharp TV. It will automatically recognize the firmware file from the USB and install it.
